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Refunds and Returns Policy

Defective Goods

All our product is the finest quality and is always stored in the optimum environment, however, if you believe your product is faulty or damaged, please call or text us immediately. We will investigate the issue and advise you whether your product may be replaced or refunded. We highly encourage you to inspect your order upon receiving it and contact us as soon as possible if there is any issue. All goods sold on come with guarantees that cannot be excluded under the Australian Consumer Law.

Incorrect items Returns

Although we double check all orders, mistakes do occasionally happen. If you receive the wrong item, please contact us immediately and we will happily correct your order free of charge. If we don’t have the right product in stock, we will let you choose between an alternative product or a full refund.

Change of Mind Returns

Nangchef will not accept change of mind returns where we already have dispatched your item(S).  

Need help?

Contact us at for questions related to refunds and returns.