All our product is the finest quality and is always stored in the optimum environment, however, if you believe your product is faulty or damaged, please call or text us immediately. We will investigate the issue and advise you whether your product may be replaced or refunded. We highly encourage you to inspect your order upon receiving it and contact us as soon as possible if there is any issue. All goods sold on nangchef.com come with guarantees that cannot be excluded under the Australian Consumer Law.
Although we double check all orders, mistakes do occasionally happen. If you receive the wrong item, please contact us immediately and we will happily correct your order free of charge. If we don’t have the right product in stock, we will let you choose between an alternative product or a full refund.
Nangchef will not accept change of mind returns where we already have dispatched your item(S).
Contact us at nangchef@outlook.com for questions related to refunds and returns.